iPhone Calendar duplicate events

Comments

6 comments

  • Official comment
    Avatar
    Hector Romero

    Good morning Eldon,

    We're sorry that you're experiencing an issue with our Calendar Sync feature, please shoot us an email at customercare@hotschedules.com or give us a call at 877-720-8578 with further details. We's like to further troubleshoot this issue with you.

    Regards.

    Comment actions Permalink
  • Avatar
    Haylie Wilson

    Hi, I’m having the same issue. If it was fixed, how did you get it resolved? It’s necessary and frustrating

    0
    Comment actions Permalink
  • Avatar
    Mandy Grace

    Hello,
    I'm having this issue as well with the latest version (4.74.0)
    Do you foresee any fixes? I'm going into each event and deleting each one while turning off my calendar sync via apple settings so it doesn't duplicate each time I open the app. It's a pain but I'm not really left with a choice. My concern however is that my schedule changes and I don't see the update because I'm avoiding the glitch.

    0
    Comment actions Permalink
  • Avatar
    George Pierce (Edited )

    Hello Haylie and Mandy,

    I hope this e-mail finds you well. I do apologize that you are experiencing this issue. This issue has come up before from other iOS users using other types of calendars. Unfortunately the testing we've done does not give us any errors, nor are we able to reproduce the issue. We did do some additional research and found that some users experiencing this issue also had an Outlook, Google, or other calendar syncing to and from the iOS calendar. As such, one possible troubleshooting step you can try is making sure you do not have the Google Calendar sync turned on in your personal settings on the website if you also sync to iCalendar.

    Another possible reason may have to do with iCloud back up--we found several articles via a third party source (Google) regarding duplicated cal events for iOS. Here is a discussion of this issue:

    https://discussions.apple.com/thread/7938983

    Unfortunately I don't know much regarding the intended functionality of iOS calendar and can only troubleshoot our software, and so far we found that the issue is not within the application itself. If you have issues with the shifts duplicating on Google calendar, we would be able to further troubleshoot this. Since your iOS calendar application syncs up with your Google calendar, you will need to try the following article above or contact apple support for additional assistance. We apologize for any inconvenience this may have caused. Please let us know if you have any other questions.

    Regards,

    0
    Comment actions Permalink
  • Avatar
    Christina Ferreira

    Has any update been made with this issue? I currently have 20 duplicate events for EACH SHIFT. That means on any given day that I work a double, I have 40 events posted for my 2 shifts. This is extremely inconvenient as I cannot possibly delete them all every day. I find it hard to believe that this is a google calendar or iOS problem when none of my other events have been duplicated - it is only specific to HotSchedules. I have unsynced, turn off notifications, and turned my phone on and off. Any other information on how to keep HotSchedules from monopolizing my calender would be greatly appreciated.

    0
    Comment actions Permalink
  • Avatar
    Eldon Sproule

    The issue i was having is that my hotschedules account was sort of stuck half way from the old platform (Green) to the updated hot schedules(blue). Once they re didnthe update i stopped having this problem.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk