HS: Reset Your Fourth Account Password/Recover Username (Login Issue)

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Overview

Instructions in this article are for Global Profile users who have previously logged in to HotSchedules. If you have never logged in before, contact your manager and refer them to this article.

If you have tried unsuccessfully to reset your own username or password, contact your manager and ask them to follow the instructions in this article.

 Important Information:

• To recover your username or reset your password, you must have an email address linked to your account and be able to access its inbox. Please see: HS: Adding Email Addresses to Accounts

Process

• Go to the Global Profile login screen - https://secure.na1.fourth.com - as shown in Fig.1

Fig.1 - Global profile login screen

Retrieve Login Information

• Forgotten username? - You must know the email address set against the user profile. If there is none, contact your manager
• Forgotten password? - You must know your username
• Forgotten both? - Contact your manager and point them towards this article

Keep in mind that your email address must be currently attached and confirmed to your account in order for the system to provide the username or send a reset password link. If the email address you enter is not attached to any account, the system will not be able to locate your information. This email address must be confirmed for retrieval to be successful. 

Resetting your Password

• Go to https://secure.na1.fourth.com/
• Locate the following Forgot username or password links, select the Password link

Fig.2 - Forgot password

• Enter your Username
• Then select SEND RESET LINK

Fig.3 - Enter username

The username will be an email address, so ensure you are entering the username in this format when making the request.

• A prompt will display stating, Check Your Email. We just sent you a temporary code to validate your email address, check your email inbox. Enter the verification code and Select Verify Code.

Fig.4 - RETURN TO LOGIN button

• Log in to your email account and locate the your verification code. Return to the login page and enter your Verification Code.

Fig.5 - Reset password email

• The browser will open a new tab, type a new password in the Choose a Password field
• Retype the new password in the Confirm Password field
• Select SUBMIT

Fig.6 - Creating new password

The SUBMIT button will not be selectable until the new password meets the requirements and matches between both fields.

• Once the password has been reset, the browser will direct you to the login screen

Fig.7 - Login screen

Recovering your Username

• Go to https://secure.na1.fourth.com/
• Locate the following Forgot username or password links, select the Username link

Fig.8 - Forgot username

• Enter your Email address
• Then select SEND EMAIL

Fig.9 - Enter email address

• A prompt will display stating, Check Your Email. If your email address matches an active username, you will be sent an email with your username details. Select RETURN TO LOGIN

Fig.10 - RETURN TO LOGIN

• Log in to your email account and locate the recover username message. It will display the username for your account
• Select the LINK.

Fig.11 - Recover username email

• The browser will direct you to the login screen

Fig.12 - Login screen

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HS: Reset your Username or Password (Login Issue)