This document provides guidance on resolving an error message that users may encounter when attempting to change an employee’s pay rate within a submitted Rota.
Error Message and Troubleshooting
The error message shown in Fig.1 can sometimes appear after the following steps have been taken:
- Employee List > Search and select employee > Employment Details
- Change Pay Rate
Fig.1 – Error Message
The change cannot be completed because it can only be done on an open Rota, i.e. a Rota that has not been submitted yet. Once submitted, Rotas are marked as closed.
- Ensure the Change Date is effective in an open Rota
Things to Consider
A manual payment/deduction will need to be suggested if the employee’s pay change falls within a submitted
Rota. Adding an Employee Comment can be used to record employees’ actual days changed.
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