WFM UK: Rotas: Troubleshooting Common Queries Employee Details

Overview

This article describes various troubleshooting tips and areas to check regarding issues regarding Employee Details within Rotas (including Termination, Breaks, Shifts, Scheduling and Employee Hours) in Workforce Management.

Termination

Question / Problem: Employee Showing as Unavailable on Rota after Termination Removed

Rota Submitted Date
The system will default the employee to be ‘Unavailable’ on the Rota if the Rotas were already created when the employee’s termination was removed.

To resolve:

• Create a Multiple Employment record for the employee for the affected week, enter the required shifts and then end the Multiple Employment at the end of the affected week

Breaks

Question / Problem: Setting Breaks for Shifts and Locations

Configuring breaks via Location: 

• Go to Rotas > Administration > Configure Locations > select Location > scroll to and select Edit Rota Settings 

• There are various settings within this page to configure breaks, such as Hours Worked, Minutes Unpaid Break, Allow Modification of Break Time, Maximum Number of Break Minutes

Configuring breaks via shift types: 

• Go to Rotas > Administration > Shift Types > select Shift Type > Edit Break Allowance

Please Note: This field will only display if Record Breaks against Shift Codes is set to Yes in Rota Global Settings.

Scheduling

Question / Problem: Unable to Schedule Employee to an ‘On’ Shift Type

Division
This can occur if the employee’s shift type is not assigned to the correct Division.

To resolve: 

• Go to Rotas > Administration > Shift Types > select the ‘On’ Shift Type 
• Select Assign Divisions 

• Assign the required Division
• Save

Shift Codes

Question / Problem: Missing Shift Codes

This can occur if shift types have been edited/removed from the system. This process is not audited, so the user will be unable to view who made these changes.

This can be resolved by assigning shifts back to the appropriate Locations, to do so: 

• Go to Rotas > Administration > Shift Types > select Shift > Assign Locations

Employee Hours

Question / Problem: Rota Not Displaying ‘ON’ in the Drop-Down Box 

Shift Types
This can occur if shift types have been deleted or changed, as if there are not enough shift types, then the ‘ON’ functionality will not display.

To check shift types, go to: 

• Rotas > Administration > Configure Locations > select required Location > if not enough shift types available, then select Assign Shift Types 

Please Note: If shift types have been deleted, then there is no way of re-instating them other than creating them again.

If the shift types are already created, but just need adding to the Location, follow the path: 

• Rotas > Administration > Configure Locations > select required Location > select Assign Shift Types

• Assign the required Shift Types 
• Save

Alternatively: 

• Go to Rotas > Administration > Shift Types > select Shift Type required > Assign Locations > assign required Location

Also See

WFM - Rotas Troubleshooting Articles