WFM UK: Rotas: Resolve 'Failed to retrieve a list of employees' Error – Fourth & HotSchedules Customer Success Portal

Overview

The error 'Failed to retrieve a list of employees' in the Rota module is directly related to duplicated/controversial holidays. This article will show how this can be resolved.

Error example

Fig.1 below is an example of the error displayed when following the below path:

Go to Rota > Rota’s > View Rota’s > Select a Location, Status, Date from / to > Select a Rota > Select a Division

Error Fig.1.png

Fig.1 - 'Failed to retrieve a list of employees' error

Noting the following

Location
Division
Date From
Date To

Navigating to the solution

You will need to now find the holiday causing this error. To do so please navigate to the path shown in Fig.2.

HR > Holidays and Absences > Employee Holidays

Error Fig 2.png

Fig.2 - Accessing Employee Holidays

Fill in the form by entering the location, division and the dates from and to

Once run you will get a list of holidays.

Duplicate holidays

The most common example of the issue is caused by a duplication of the holiday. This can be found by looking at names and dates and finding a case where the name and the date shows up twice (they will be next to each other also).

On the left of the name, you can see a checkbox which would be under the delete column. Once checked, select the Delete button at the bottom of the page

Error Fig.4.png

Fig.3 - Duplicate holidays

Contradicting holidays

Fig.4 below shows two holidays by the same employee on the same day. They have both been authorised, however, the Yes indicates unpaid, and the blank indicates paid. This is what would be known as a contradictory holiday.

On the left of the name, you can see a checkbox which would be under the delete column. Once checked, select the Delete button at the bottom of the page

The deletion can be actioned on either the paid or unpaid holiday and this can be different in each situation.

Error Fig.3.png

Fig.4 - Contradictory holiday