Here at Fourth, we are excited to announce the launch of our new CFA FAST PASS support channels!
We can now offer streamlined support for CFA Operators, allowing you to submit HotSchedules & PeopleMatter support tickets via dedicated contact channels.
It's all about efficiency and ease, ensuring your needs are met promptly and effectively.
Raising Tickets in your Customer Success Portal
Raising cases in the CFA Customer Success Portal is your most effective route to support. It allows you to specify the product involved and the business impact, expediting the resolution process. This helps streamline support team allocation and gives your case added priority with the Fast Pass feature.
Click HERE for a video tutorial!
Other Fast Pass Options
To get started as quickly as possible, Fast Pass users contacting us via phone or email will be asked to provide the following:
- CFA Store Number & Name (ex: 00111 - City Mall)
- First/Last Name
- Phone Number & Email
- Product Name (ex: HotSchedules, PeopleMatter)
- Summary of the question or issue with as much detail as possible
Using Fast Pass with Live Chat:
Simply enter CFA Fastpass, the relevant product, and your contact information.
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