HS - Missing Employees - (HSConnect Clients using Posi)

Note: This article is intended for clients using the integrated version of HotSchedules. This will only apply to clients using HSConnect as their method of integration and Posi as their POS.

New employees originate in the POS system, so we will start by verifying that they are entered correctly. Then we will attempt to run a manual sync to pull the employee into HotSchedules.

Most clients using HSConnect are setup to automatically pull employees over once a day (usually early in the morning). So, if you have added an employee today, you most likely will not see them in HotSchedules until tomorrow without a manual sync.

Follow these steps to troubleshoot a missing employee:

• Open Time and Attendance on your BOH Posi computer.
• Navigate to  the Employees page.
• Search for the employee in question (Select Go To and search for the employee's last name).
• Does the employee have two accounts?

• If so, alter the name of the wrong account (put x's in front of the first and last name)
• Save the name changes
• Run an employee sync from the HSConnect Console located in the system tray. See this article for more details on running manual syncs.
• The icon will turn orange while processing and then will revert back to gray when complete.
• After the sync completes, log out of your HotSchedules account then back in to confirm that your new employee has appeared.

• Is the employee listed as active?

• After locating the employee in the above steps, navigate to the Employee Status option.
• Ensure that they are listed as active (not inactive).
• Also, ensure the template box is not checked.
• Make changes to the employee and Save.
• Run an HSConnect Restart and then an employee sync from the HS Connect Console located in the lower right hand corner system tray.
• The icon will turn orange while processing then will revert back to gray when complete.
• After the sync completes, log out of your HotSchedules account then back in to confirm that your new employee has appeared.

If the employee does not populate into HotSchedules, please contact Customer Care.