Fuego: Contacting the Fuego Support Team

Overview

Fuego is set up to be as self-serving as possible with the ability for you to reset your own login, review your employees and run necessary files to manage your business, but we understand there will be times when you need our support. 

This article covers the support channels available for administrators and users of the Fuego admin tool.

Getting Help

 The best way for your employees to get help with anything Fuego-related is for them to contact the Fuego support team - we cannot discuss some sensitive details without speaking directly to the account holder. Employees can contact us via the Chat service in the Fuego app or by calling our dedicated support number, +1 855 715 8518.

For administrators and users of the Fuego admin tool, the best way to get support from our team is to Submit a Request through our ticketing system.

• Make sure to pick Fuego from the drop-down on Module/Product
• Please include as much information as possible about your enquiry
• A full guide on submitting tickets can be viewed here

For urgent items (relating to your payroll for example) please call us on +1 855 715 8518.

Hours of Operation

The Fuego Support team's hours are listed on our support page here.