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Is Anyone Else Having Trouble Getting Resolution on Tickets or Helpful Responses?

Ed Archer

Is anyone else having trouble getting HS Support to respond to tickets?  We have 13 tickets open (some over a month old) and over 20 employees across multiple locations that have not synced.  Requests to our Customer Service Rep have been bounced back because she no longer works for HS and no one at HS seems to be able to supply a new contact.  Any ideas or tips from the community on how to get action would be appreciated.

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Comments

3 comments

Date Votes
  • Chip Motley

    Same issue: No response from support and HS Agent is not communication: No one answers the phone in Austin TX

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  • Fourth Customer Success Portal

    Hi Ed Archer,

    We are sorry to hear that you are having a frustrating experience with our customer service. We have looked into this for you and have been informed that your request has been escalated with high visibility, and our team will soon reach out to you for a workaround! Due to the nature of the request, these issues can take some time to resolve, and we thank you for your patience. 

    If you need anything further, please don't hesitate to reach out.

    Best,
    Fourth Communities Team

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  • Fourth Customer Success Portal

    Hi Chip Motley,

    An agent is currently working to resolve your ticket, thank you for your patience.

    Best,
    Fourth Communities Team

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