Submitted an Incident last Nov and still open, not resolve

Vicenta Tanopo

• December 07, 2021 19:39

I am new to the HS community. I have an incident submitted last Nov2 and I followed up and I got the same answer. I even involve our IT Team to communicate to HS, still, nothing happened. The ticket according to the customer service still on escalation.

I am wondering if how long does an escalation or incident gets resolved?

Thanks-Vicenta

 

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  Brian Anderson

  • April 22, 2022 19:32

  I'm having a similar situation no with a ticket started a month ago.  Did your issue ever get resolved?

   

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  Fourth Customer Success Portal

  • April 25, 2022 14:23

  Hi Brian Anderson,

  We are sorry to hear that, a request has been raised on your behalf to ensure you get a response.

  Thanks,
  Fourth Communities Team

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