HotSchedules not responding to my support request.

Jane Gribben

• November 02, 2021 22:51

Is anyone else having issues with HotSchedules not responing to their support tickets? 
I began a request almost a year ago and it has still not been resolved. While the ticket I started over 3 months ago remains open, previous tickets related to our issue have been closed without resolution. 

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  Fourth Customer Success Portal

  • November 03, 2021 11:37

  Hi Jane Gribben,

  I am sorry to hear this. Please provide your ticket number(s) and we will look into it.

  Kind regards,
  Fourth & HotSchedules

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  Jane Gribben

  • November 03, 2021 17:35

  Hi, our latest ticket is #2684410. Other ticket numbers and emails are reference in that ticket. 

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  Fourth Customer Success Portal

  • November 04, 2021 10:24

  Hi Jane Gribben,

  Great, thank you. Our support team will be in touch.

  Kind regards,
  Fourth & HotSchedules

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