Passive Shift to Payroll

Hello Emma,

Thank you for getting in touch with us.

We would typically expect passive shifts to pull into payroll, I believe this would need a technical ticket with further details to help investigate this issue.

If the customer is simply enquiring on how to set up passive shifts, there are several articles such as https://help.hotschedules.com/hc/en-us/articles/12509084524301-WFM-UK-Scheduling-Passive-Shifts which may provide this information.

Can you please reach out to the customer and ask them to raise a ticket via the Customer Success Portal and provide further details on this issue such as example scenarios where this has not fed into payroll.

Best regards,