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Weekly hours not adding up correctly creating a false payroll run for employee

Anonymous User
Hi,   One of team members has 46 hours rota'd on for a week that was submitted, when payroll was run it was calculated at zero hours worked. When I've gone back to view to the week in question her total hours for the week show zero but shifts are visible on the rota, they've even been confirmed via T&A.   Anyone know why the total hours for week is not calculating as i imagine this is why the payroll run paid out zero hours.   Thanks
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Louise Wilson

Hi @Owen Robbins​ ,

 

Thank you for your query. It is difficult to look into this with out specifics. I would recommend that you, or a Super User at your company raise a technical case so that this can be looked into in more detail.

 

If you are a Payroll Bureau customer, please ask your Payroll Department to contact your dedicated Fourth Bureau Payroll Specialist and they will calculate a net figure to be paid over to the employee in the meantime.

 

Many Thanks

Louise Wilson

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