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Where can I find invoice on Inventory R9 from supplier with EDI

Gui Mahaut
Hi,   one of my supplier is on EDI fully integrated. since I am not able to record invoices once the GRN has been approved where can I find the invoices from this supplier. my supplier say it is sending all file to our systems, but I no idea where.   for this reason we are unable to export the invoices, check prices or get any invoices.   any ne can help?​
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Comments

3 comments

Date Votes
  • Simeon Maas

    Hi @Guillaume Mahaut​,

     

    You can find EDI invoices in the same places as manually created invoices. For example from within the Exports tab or Documents tab (Document Reconciliation is best).

    However, having looked at your portal I can see that no invoices have been received from Matthew Clark, making this a technical issue.

     

    For technical issues, I recommend for you to Raise a Technical Case with our Technical Support team. To do this, you can either escalate to the member(s) of your business who are responsible for raising cases with Fourth. Or if you are this person, you can select your name on the top right of the Customer Community and select the 'Raise a Technical Case' from the drop-down options.

     

    I hope this helps? Let me know if there is anything I can do to help!

     

    Best, Sim.

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  • Katrina Jukes-Mahr

    I am having a similar issue with 30 invoices from Woods Foodservice from last week. Fourt Support appear to be ignoring my requests for help looking into this matter. There is clearly a system glitch as they have been resent twice and are still not there. How can I get to the bottom of this?

     

    Thanks,

    Kat 

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  • Fourth Customer Success Portal

    Hi Katrina Jukes-Mahr,

    Looking at previous support tickets you have raised, Woods resending the invoices has usually resulted in them coming through - but this should not have to be necessary in the first place; they should come through first time, every time.

    To answer your question, our technical support team is best placed to help you get to the bottom of this. We can see that we have open tickets on this issue logged against your profile, and they will be investigated. We have left an internal note on one of the cases to advise that you have raised the matter here as well. You can contact our Customer Care Team with any concerns about the level of service you are receiving - customercare@fourth.com.

    Best wishes,

    Fourth Communities Team

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