Simeon Maas

1. Community
2. Inventory Management
3. Any reason why this great system of yours is jot letting any one in my company to log-in and place order for tomorrow?

Hi Gui, I have been into your portal this morning and there doesn't appear to be an issue, as far as I can see - can you confirm that this is no longer a problem? Any technical issue such as this s...

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• Simeon Maas
• February 07, 2020 00:00
• 0 votes

1. Community
2. Inventory Management
3. How can i add additional units of measure in RME? such as pinch Thanks Sarah

@Sarah Miles​  - you should ask your company admin first as they may or may not be able to edit user group permissions. If they are not able to then they should get in touch with their Customer Suc...

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• Simeon Maas
• August 06, 2019 00:00
• 0 votes

1. Community
2. Inventory Management
3. How can i add additional units of measure in RME? such as pinch Thanks Sarah

Hi @Sarah Miles​,   Go to Admin > User Defined Units > New Additional units of measure (UOMs) are used when creating recipes so that the recipe specification sheets are more user friendly. Please ...

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• Simeon Maas
• August 06, 2019 00:00
• 0 votes

1. Community
2. Inventory Management
3. How do I block orders that don't reach the MOQ for a supplier?

Hi Steph, Minimum and maximum order quantities (MOQs) can be overridden if the user profile permissions allow it. So orders can be blocked only if the user has a user profile that does not have th...

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• Simeon Maas
• March 29, 2019 00:00
• 0 votes

1. Community
2. Inventory Management
3. Invoicing

Hi Martin, you can get a product list from Recipe & Menu Engineering (RME, formerly StarChef) and also Inventory (formerly R9). In RME go to Reports and select one of the Ingredient List reports. ...

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• Simeon Maas
• December 28, 2018 00:00
• 0 votes

1. Community
2. Inventory Management
3. Invoicing

Hi Martin, When there are differences between a GRN and invoice, the GRN is updated but only if the stock period that it pertains to is open. In this case the stock period was closed, so the GRN c...

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• Simeon Maas
• December 21, 2018 00:00
• 0 votes

1. Community
2. Processes
3. If our customer has deleted a purchase order their end, how do we as the supplier delete it on TradeSimple if it has already been confirmed?

Hi Natalie, that's a great question. Unfortunately it isn't possible for you to delete an order on TradeSimple.  If you require this to be removed in an emergency, please get in touch with our supp...

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• Simeon Maas
• October 11, 2018 00:00
• 0 votes

1. Community
2. Inventory Management
3. When loading high resolution images into Starchef it seems to adjust it to a lower resolution causing recipe cards to be unclear - is there a way in which this can be improved?

Hi, Images should be re-sized to a maximum of 3MB before uploading. This allows for clear images on recipe cards. Best, SimFourth

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• Simeon Maas
• March 26, 2018 00:00
• 0 votes

1. Community
2. Inventory Management
3. StarChef: Can I remove Ingredients, Recipes and Menus?

Hi. The answer to this depends on whether StarChef is used in conjunction with our Inventory system, which it normally is. In these cases items cannot be deleted. However, they can and should be ar...

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• Simeon Maas
• March 23, 2018 00:00
• 0 votes

1. Community
2. Inventory Management
3. Inventory: I have added a different depot for my supplier to site. I selected the P2P depot and orders have not gone through. What is the issue?  

Hi, P2P (a.k.a. FTP or EDI) depots are used for electronic trading. Some behind the scenes configuration needs to happen for both you and the supplier before that depot can be used. So you shouldn'...

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• Simeon Maas
• March 23, 2018 00:00
• 0 votes