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Why can we not 'Approve Totals' on the validate invoice to GRN once a quantity or price has been confirmed? This has been for the past week or so.

Anonymous User
When reconciling and invoice to a delivery whereby we have been invoiced for 1 item less on a particular product something has changed with regards to the 'Approve Totals' option. Usually we would amend the invoice line to show what was actually invoiced and for the unmatched line select either 'GRN quantity is right' or 'Invoice quantity is right' and then select 'Approve Totals'. For the past week no matter what option we select it will not allow us to match totals, meaning we cannot forward the invoice for a bulk export but have to do a force export for each invoice individually. Can you please advise what has caused the change or where best to look.   Many Thanks Attached is an example of the error.
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Simeon Maas

Hi again Jess,

 

just to clarify, this sounds like something that was working correctly before but has now stopped working? If this is the case, please raise to our technical support team to investigate.

 

Best, Sim

Anonymous User

Hi Simeon,

 

Yes this was working fine previously but all of a sudden does not. I have requested this to be raised as a technical case as per your recommendation.

 

Many thanks for your advice!

Simeon Maas

Hi Jess,

 

For technical issues, I recommend for you to Raise a Technical Case with our Technical Support team. To do this, you can either escalate to the member(s) of your business who are responsible for raising cases with Fourth. Or if you are this person, you can select your name on the top right of the Customer Community and select the 'Raise a Technical Case' from the drop-down options.

 

I hope this helps? Let me know if there is anything I can do to help!

 

Best, Sim

 

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