DRB - Digital Red Book App Login Issues

Having issues logging into the DigitalRedBook?

There are 2 main reason why a user might not be able to log in:

• Incorrect Login Credentials
• If the incorrect username/password is entered, you will see an error message telling you so.

• No Internet Connection
• For users accessing the app through a tablet, test your internet access by attempting to open an internet browser and accessing another website.

• Attempt connecting with both Wi-Fi and LTE on mobile devices.

!  If you are using an iPad and receive an offline message when attempting to log into the app, please take these steps:

• Go into Settings.
• Select Wi-Fi.
• If Wi-Fi is turned on but not connected, it will generate an offline message.
• To correct this, off the Wi-Fi. With this disabled, the iPad will attempt to connect using the LTE connection.
• The offline message should disappear, and this means the iPad is defaulted to use LTE.

https://help.hotschedules.com/hc/en-us/articles/214871738-DRB-Digital-Red-Book-App-Login-Issues