Learn how 23 Restaurants foster commitment to team members through technology

Attracting and retaining the right team members in the current labor shortage crisis requires that restaurants compete for talent by putting people first. To do so, recruiting, hiring, onboarding, scheduling, payroll and POS all need to work well and work together. This minimizes admin time and produces a hassle-free work environment. One nagging impediment to streamlining operations has been the labor intensive and error prone process of managing cash to provide the expected and highly important post-shift tip pay outs to serving staff.

23 Restaurant Services (23RS) has made steady progress in realizing its vision of an end-to-end technology solution to power its operations and workforce. It started with HotSchedules for shift management in its locations and uses the Above Store capability to maintain a bird’s-eye view across all its brands. The company also uses the PeopleMatter applicant tracking and onboarding application and Fourth’s payroll services. Since these applications are integrated with one another and with its POS and learning management systems, 23RS has created a seamless onboarding and day-today admin experience.

“For years, our managers were having to use spreadsheets to calculate and track tip sharing, and if changes were needed, it was a painstaking process to make things right. With Fuego, we can make adjustments overnight.”

— Jeff Gabriel (Vice President of Strategy, 23 Restaurant Services)

Read their success story here.