Learn how The Four Seasons Hotel manage labour efficiently while protecting profits

Throughout the years, the iconic Four Seasons Hotel, Park Lane, London, operated with a traditional labour model, hiring core team members on 40 hours contracts to ensure maximum coverage to deliver the five star experiences their guests had come to expect.

However, adoption of this traditional labour model meant that departments heads didn’t have the flexibility to adjust labour scheduling to actual customer demand, resulting in wasted labour costs or under-staffing during quieter periods and peak season. Building staff rotas on spreadsheets was also a manual, time-consuming process, making it hard for department managers to adjust rotas and communicate with staff members efficiently on time.

Read their success story here.