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WFM LP scheduling approval - how to track manager comments on reasons for declining a schedule



  • Natasha Cook

    Good Afternoon, 

    Hope you are well,

    You can track a managers comment via the user(s) that are set up to receive notifications and they will be able to review the comments when they next log in to Labour Productivity. 
    You can liaise with your the Fourth contact to configure which user level is set to receive notification. Please see article below to assist. Release Notes WFM: Labour Productivity: Schedule Approval Process – Fourth & HotSchedules Customer Success Portal
    In regard to putting them onto a central place i would advise in creating an ideas request via the link below. 
    Ideas: WFM Workforce Management – Fourth & HotSchedules Customer Success Portal


    I hope this helps. Have a nice day. 

  • Caroline Bethell

    @... thanks for this. Just to confirm, can the user(s) set up to receive notifications be set up on a location by location basis.

    i.e. if an Area Manager rejects a schedule for a particular location and enters comments, can the notifications be set to the GM of that particular location? 


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