Good day.
Some Sysco EDIs are being charged to our university's account vs. our hotel's account. From my end, the PO shows the correct Supplier A/C No. ending in 702, but once it transmits to Sysco, the account number is that of the university's. Will you please tell us what may be causing this switch and the solution to solve it?
Thank you,
Keiwana
Keiwana,
When you transmit your Sysco order you need to be sure to select the applicable account with Sysco to transmit the order to. You can find this outlined in this documentation.
Adaco: Using the Sysco EDI Interface – Fourth & HotSchedules Customer Success Portal.
Please advise if further questions should arise!
Sincerely,
Kay Capell
Thank you!
Hi again.
Our Sysco rep and I followed the above documentation, and I ensured that I selected Hotel as the applicable account vs. the university, and the order (791), once transmitted to Sysco, was submitted to the university on Sysco's end. Please advise.
Thanks,
Keiwana Eaton.
Keiwana,
Please raise a technical support ticket so that the supplier integration team can look further into this for you.
Sincerely,
Kay Capell
Will do, thanks.
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