Sysco EDI Notification

Keiwana Eaton

• February 28, 2023 14:50

Hi. Our Sysco rep informed us that he's not receiving a notification when our chefs submit orders to him. Please advise. Thank you so much!

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  David Fournier

  • February 28, 2023 15:04

  Hi Keiwana Eaton,

  Thank you for your post.

  With full EDI, which you have configured for Sysco, the orders are submitted electronically to Sysco's internal software only; if the sales rep requires any additional notifications of the orders themselves or any exceptions, e.g. out-of-stocks, this would be reliant on functionality on Sysco's side.

  Please direct the sales rep back to their internal IT/Systems teams to see if this is something they can set up.

  For future reference to our wider community, documentation on the Sysco EDI interface is here:

  Adaco: Using the Sysco EDI Interface

  Best
  David

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