WFM - Payroll Troubleshooting - Approval Button Missing From Payrun

Overview

This article provides guidance on areas to check if the Approve button is missing from a payrun.

Fig.1 - Approve Payrun button

For more Payroll troubleshooting guidance, please see here: WFM UK: Payroll Troubleshooting Articles.

Resolution

The first step is to ensure that the user who needs to approve the pay run has been granted the "Approve Payrun" permission and has access to the companies within the Payroll module.

This can be checked via either path;

• Payroll > Employees > select Employee > Employee Access > Access Summary
• Payroll > Employees > select Employee > Employee Access > Assgin Access levels
• Payroll > Users > Assign User Access > select User

Further information on other payroll permissions can be found here, as well as how to assign the permission/companies - WFM UK: Definitions of Payroll Permissions

Fig.2 - Payroll Admin (Approve Payroll)

Once access has been granted, the next step is to ensure the user is listed on the approval list for the pay run.

• To check this, open the relevant pay run, use the Page Links drop-down and select Request Authorisation

Please note this option is only available once the payrun has been closed and NOT approved. If the payrun is still in progress or has been approved, the option won't be visible.

Fig.3 - Request Authorisation button

On the Request Pay Run Authorisation screen, employees will be listed with the following options:

• Authorise - when selected and submitted, this will allow the user to approve the pay run
• Send Email - when selected and submitted, an email will be sent to notify the user that they can now approve the page. (Please ensure that their work email address is correctly entered in the "Work Email" field within their personal details)

Fig.4 - Authorise/Send Email options

Once ticked and submitted, the Approval button will be visible on this and all future payruns. (see Fig.1)

Please note that this needs to be done for each pay basis individually. The above will only grant access to the approval button for the specific pay basis it is applied to.

Extra Troubleshooting

If the user still does not appear in the approval list after following the steps above, try the following:

• Remove and Reapply the Permission
  Remove the "Approve Payrun" permission from the user and then reapply it using the user access path outlined at the top of this guide
• Clear Browser Cache and Cookies
  After updating the permission, ask the user to clear their browser cache and cookies.
  For help with this, refer to: How do I clear my browsing data (cache & cookies)?
• Sign Out & Back In
  Lastly, it’s recommended that the user logs out of the system and then logs back in

These steps help ensure the permission is correctly applied to the pay runs the user has access to. If the user is still missing, please raise a ticket with our support team here so we can assist further.