WFM UK: Stream: Considerations

Overview

This article lists some considerations to review before launching Stream in a business.

Hours

Employees’ basic hours worked are available to stream through Stream. In the Schedule, all divisions for a day must be 'actualised' for the hours to be seen through the Stream API. 

Employees will get any additional payments, such as tips, tronc, bonuses etc. in their next payroll.

Starters and Leavers

New starters will receive Stream’s 'New Starter' email to support company induction communications. 
Termination dates for leavers will sync through the API to Stream and will pause the employees' Stream accounts. Any streams will be settled back following the employees' final/next payroll.

Absences

Fourth recommends that employees not receiving their full salary (maternity, long-term sickness, etc.) are paused in the Stream Partner Portal.

Any charges for transfers that cannot be settled back at the end of the pay period will be the responsibility of the customer.

Bank Details

Once enrolled, employees' bank details in the system will be replaced with their Stream account details. Fourth recommends that this be communicated to managers, so it is not seen as an error. Bank details can be updated in the system in the usual way and these will sync to Stream on the next API sync.

Requirements

Customers eligible for Stream are those using Fourth's payroll module to process payrolls. Employees must be attached to a pay basis. UK-based payrolls are eligible. The customer must be using the Fourth Account Service, and employees must have a Fourth Account to access the mobile app.

Stream Icon

The Stream icon in the Fourth app will be activated on go-live day. This will be seen by all employees who have a Fourth Account.

Payroll info

If any bonus/expense or similar payments are made to employees outside of pay day, please flag these with Stream so the amounts are not used to pay back streams if not appropriate to do so.

Stream requires a payroll calendar as the pay periods, start and end dates of the periods, and pay dates are needed for configuration. If a revised payroll calendar is created because of a change of pay basis or pay date, please update Stream with the amendments.

Fourth assumes that all payroll companies and pay bases are eligible for Stream.

Fourth recommends checking that any building societies used by employees for salary payments are able to facilitate Faster Payments - there is a small percentage that do not allow this.

There is a £1000 cap on transfers within a pay period. These can be overwritten in the Partner Portal if needed. 

Stream Partner Portal

Each customer will be given access to the Stream Partner Portal to see reporting, analytics and employee data. Access to the partner portal is for all locations and employees, and all salaries are visible. Please ensure nominated Stream portal administrators have the authorisation to view all salaries for the whole business and portal.