Fourth Analytics allows users to export dashboards, reports, and graphs to further analyse and share the data within the business.
Labor + Optimization gives users enhanced visibility into the individual KPIs driving action within their organization, allowing them to achieve the optimum staffing level on peak trading days/sessions/times.
This dashboard is only available to HotSchedules Labor Optimization customers.
The Labor dashboard contains the following tabs:
- Overview
- 'Detail' Reports
- Labor Breakdown
- Hours Breakdown
- SPLH/GPLH
- Correct, Under, Over
- Benchmarking
- Side by Side Analysis
- Hourly/Salaried Split
Overview
This tab provides a high-level analysis of sales and labor KPIs for actual, budget, and forecast.
Users can clearly identify trends and exceptions, and then navigate to the relevant tab for more details.
The Overview tab could be scheduled for users as it displays the previous 6 weeks of insight into trends.
'Detail' Reports
Some reports in the Labor dashboard in the North American offering of Fourth Analytics have a 'Detail' option that expands the displayed data, providing in-depth insights via a more detailed breakdown.
Labor Dashboard reports with the 'Detail' option
- Labor - Overview Report by Location
- Labor - Actual Labour Cost by Department
- Labor - Labor Breakdown by Location
The examples below show the location of the Detail button on a report, and then the detailed view with different report view options (to display the report in table (default), line, bar, or chart format).
'Detail' view option on a report
'Detail' view on a report, with report view options
Labor Breakdown
This tab looks at the current week by default. When using the date filter, multiple weeks or a set date range can be selected. This tab focuses on labor dollars, labor cost, labor % of sales and hours, and allows further breakdown by location, departments and employee.
Labor Breakdown tab provides insight into labor%, sales and forecast accuracy.
Hours Breakdown
The 'Hours Breakdown' tab on the 'Labor Optimization' dashboard provides details of labor, scheduling and forecast accuracy. It can be used to compare forecast sales and scheduled hours, allowing operations teams to analyze whether sites are flexing their hours up or down accordingly with demand.
The Hours Breakdown tab provides detail of labor, scheduling and forecast accuracy.
'Details Hours' Report
The 'Details Hours' report is similar to the 'Labor Card' in HotSchedules, but with breakdowns by Job Role and Time Slot Hour labels. It provides departments with a more refined view of labor utilization and variances, helping them to optimize staff scheduling and operational efficiency.
SPLH
This tab can be used to measure the impacts of volume drivers on Locations.
KPIs include 'sales per labor hour' and 'guests per labor hour' which can be used to measure productivity.
SPLH/GPLH tab provides reporting and benchmarking for sales & guest drivers.
Correct, Under, Over
This tab visualizes optimal labor as 'demand vs supply' - showing the optimum staffing level on peak trading days/sessions/times. Using an easy-to-understand traffic light system (based on the labor rules) over and understaffing by day of the week and by the hour can be identified.
Benchmarking
This tab can be used to 'benchmark' locations against each other, based on individual KPIs, overall ratings, and date ranges. Reports include a variety of different productivity measures.
In the 'Top/Bottom/League' report, Locations are ranked by each individual KPI, then by overall rating for the date ranges and locations selected. Detailed reports provide insight into each of the KPIs in one report.
The report displayed onscreen shows:
- Sales and Hours rankings (how many sales in how many hours)
- Guest count ranking
- Sales variance ranking
- Guest count variance ranking
- And more - please see screenshot below
Having Sales and Hours metrics as part of the ranking logic ensures that locations with higher sales and labor hours receive an appropriate rank. This will lead to more reliable and fair performance rankings for location managers. A previous version of Fourth Analytics did not take Sales and Hours into account, which sometimes resulted in locations with high sales being ranked lower than expected.
The Benchmark tab provides users with a ranking on individual KPIs or an overall location score.
Side by Side Analysis
On the Labor Optimization dashboard, there is a tab called 'Side by Side Analysis. The data displayed on this tab allows users to conduct side-by-side analysis of Actual, Forecasted, Scheduled, and Optimal Labor data with Sales and Hours metrics. This provides a holistic view of operational efficiency and performance, and reflects a similar report available in HotSchedules, making it easier to identify gaps and opportunities for improvement.
- Go to the Labor Optimization dashboard and select Side by Side Analysis
The chart shown below shows Sales vs Hours data, with the different types (Actual and Forecast Sales, Hours, etc) indicated at the bottom.
'Sales / Labour / Hours Detailed Report by Location'
This report (see below) provides a detailed breakdown by location for Sales, Labor, and Hours across various time slots. Businesses can assess efficiency by comparing actual performance against forecasts, highlighting discrepancies in sales and labor usage across locations and times. This helps identify areas where staffing may need adjustment to better align with business demand.
Sales / Labor / Hours Detailed Report by Org Level 3
This report helps managers assess how closely actual performance aligns with forecasts and scheduled resources, and where adjustments may be needed to optimize operations.
Hourly/Salaried Split
The Hourly/Salaried Split tab in the Labor dashboard provides a detailed breakdown of labor costs and hours. Key Performance Indicators (KPIs) include:
- Labor Cost: Displays total costs, broken down into Hourly, Salaried, and Other categories.
- Sales: Shows total sales figures.
- Labor %: Indicates the percentage of labor costs relative to sales, segmented into Hourly, Salaried, and Other.
- Hours: Provides total hours worked, categorized by Hourly, Salaried, and Other.
This tab offers a comprehensive view of labor expenses, helping managers make informed decisions by understanding the distribution of labor costs and hours across different employee types.
Please liaise with your Fourth contact (Customer Success or Customer Care Team) to have this tab enabled for your organization.
Graphs give a visual representation of the percentage of labor costs relative to sales split by day or by department.
The detailed reporting on the bottom of the tab provides a different view of the same information. It gives the information split by Day, by Group, by Location and by Week.
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