If you work at multiple locations or have previously worked at another job that uses HotSchedules, you could be using the wrong username or you have not created a new profile for your current store or job.
I Can't Log in
- To recover your username or reset your password, you must have an email address linked to your account and be able to access its inbox. Please see: HS: Adding Email Addresses to Accounts
- Check your spam for the password reset links
- Check you are not using the wrong username (especially if you have two)
Retrieving your Username
An error message will display if an email address that is not in the system is entered.
If this happens, please see your manager to get the right email added to your account.
You will soon receive an email that confirms your username.
Resetting your Password
An error message will display if a username that is not in the system is entered. If you don't know your username, please see the steps above.
You will soon receive an email containing a link that can be used to reset your password.
If you need further assistance please reach out to your manager who can reference this Login FAQ article for Managers for additional troubleshooting steps.
If you require technical assistance, please contact us through the blue "Help" button in the bottom-right corner or refer to our Support Contact Information article.
Inactive or Suspended Account
If your account has been Inactivated/Suspended, you will need to reach out to your manager to regain access to your HotSchedules account. Accounts can be inactivated for varying reasons, but a manager has the ability to reactivate an employee's account. Unfortunately, our Customer Care team cannot make these changes, so you would need to contact your manager.
Fig.1 - Account Suspended
Another reason why this error may display could be if the username entered is from a previous employer. If your current employer also uses HotSchedules, you will have unique account credentials. Please use this username to log in, if unsure of this reach out to your manager who can provide the intended username.
Remember, if you start a new job you must create a new HotSchedules account.
Managers can reference this article to learn how to change the status of a user account.