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HS: Login Issues | I Can't Log in

Fourth Customer Success Portal
  • Updated
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If you work at multiple locations or have previously worked at another job that uses HotSchedules, you could be using the wrong username or you have not created a new profile for your current store or job.

I Can't Log in How you can retrieve your login details
Inactive or Suspended Account Steps you can take if you see this error


I Can't Log in

Video Guide

 

Step-by-Step Guide

  • To recover your username or reset your password, you must have an email address linked to your account and be able to access its inbox. Please see: HS: Adding Email Addresses to Accounts
  • Check your spam for the password reset links
  • Check you are not using the wrong username (especially if you have two)

Retrieving your Username

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Fig.1 - HotSchedules login screen

  • Select Forgot Username
  • Enter the email address linked to your account and select CONTINUE

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Fig.2 - Email field for username retrieval

Warning.png An error message will display if an email address that is not in the system is entered.

If this happens, please see your manager to get the right email added to your account.
If your email address is associated with multiple accounts, you will be able to choose which store to recover your username for.

You will soon receive an email that confirms your username.

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Fig.3 - Example email confirming username

Resetting your Password
  • On the login page, select Forgot Password
  • Enter your Username and select CONTINUE

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Fig.1 - Username field for resetting password

Warning.png An error message will display if a username that is not in the system is entered. If you don't know your username, please see the steps above. 

Select how you'd like to receive the password reset link and you will soon receive an email or text containing a link that can be used to reset your password.

 

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Fig.2 - Example password reset link in an email

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Fig.3 - Example password reset link in text

 

If you need further assistance please reach out to your manager who can reference this Login FAQ article for Managers for additional troubleshooting steps.

If you require technical assistance, please contact us through the blue "Help" button in the bottom-right corner or refer to our Support Contact Information article.

 


Inactive or Suspended Account

Video Guide

Step-by-Step Guide

Finger01.pngIf your account has been Inactivated/Suspended, you will need to reach out to your manager to regain access to your HotSchedules account. Accounts can be inactivated for varying reasons, but a manager has the ability to reactivate an employee's account. Unfortunately, our Customer Care team cannot make these changes, so you would need to contact your manager.

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Fig.1 - Account Suspended

Another reason why this error may display could be if the username entered is from a previous employer. If your current employer also uses HotSchedules, you will have unique account credentials. Please use this username to log in, if unsure of this reach out to your manager who can provide the intended username.

Finger01.pngRemember, if you start a new job you must create a new HotSchedules account.

Managers can reference this article to learn how to change the status of a user account.

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Comments

17 comments

Date Votes
  • Elvira Hernandez

    😊

    0
  • dani alnasir

    Elvira

    -1
  • dani alnasir

    ?

    0
  • Tony Horton

    All I would like to do is log into my portal and change my password so I can finish my paperwork and start work today

    0
  • Tony Horton

    So can you help me with that or do I have to go to my manager and have her help me

    -1
  • Moudi

    I can't login fourth

    0
  • Fourth Customer Success Portal

    Hi Moudi,

    We're sorry to hear you are unable to log in. If after following the steps above you are still having trouble, please contact your manager or our support team here.

    Thanks,
    Fourth Communities Team

    0
  • 1511carlos

    I can't log in. My username: carlos1511, I used this username 6 years ago. I'm back working for the same company. I would like some assistant on this matter. Thanks

    0
  • Fourth Customer Success Portal

    Hi 1511carlos,

    We're sorry you're unable to login, we have created you a ticket with our Support team who will be in touch soon. 

    Thanks,
    Fourth Communities Team

    0
  • Ricky Dougal

    I can't get my password to work

    0
  • Fourth Customer Success Portal

    Hi Ricky Dougal,

    We're sorry to hear you are unable to log in. If after following the steps above you are still having trouble, please contact your manager or our support team here.

    Thanks,
    Fourth Communities Team

    0
  • Darren Brown

    Darrenbrown

    0
  • jeffrey butcher

    Tring to cancel previous account

    0
  • jeffrey butcher

    Help

    0
  • jeffrey butcher

    Help

    0
  • jeffrey butcher

    Tring to set up new job

    0
  • Fourth Customer Success Portal

    Hi jeffrey butcher,

    Please set up your new HotSchedules account with the Welcome Email or Welcome Sheet given by your Manger. See steps to do this here > Login Issues: I'm New. Even if you've had a HotSchedules account before you will need to set up a new one at your new job or location.

    If you have already done this, ensure you are logging in with the new account details and not your old one.

    If you still need help, please contact our support team here.

    Hope that helps,
    Fourth Communities Team

    0

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