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Fourth Customer Success Portal

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  • HS: Global Profile: Existing Labor + Analytics

    Overview This article provides the steps of updating your existing Labor account that has access to Analytics to the Global Profile. Please note: These steps only apply to users whose locations are...

  • WFM ESS Mobile: Viewing P60s

    Overview This article provides instruction on downloading and viewing P60 documents from within Fourth's Employee Self Service (ESS) product. ESS can be accessed on a mobile device or on a desktop ...

  • WFM ESS Mobile: Viewing Payslips

    Overview This article describes the process of downloading and viewing Payslips in Fourth's Employee Self Service (ESS) product.  ESS can be accessed on a Mobile device or on a desktop PC/laptop vi...

  • HS: Global Profile: New Labor and HR User

    Overview This article provides the steps of setting up accounts for new Labor and HR users.   Welcome Email You will receive a welcome email with your username, login URL, and a link to create you...

  • HS: Global Profile: New User Flow for Labor Only

    Overview As a New User, you will receive a Welcome Sheet with your temporary credentials or a Welcome Email. Please note: To create your Global Profile you will need to use your web brows...

  • HS Mobile Apps: Requesting Days Off

    Overview On the HotSchedules mobile apps, you are able to submit a request for days off to your manager. The way to do this will look a little different depending on whether you are on iOS or Andro...

  • Adaco: Super User Training Follow-up 'Homework'

    Overview This article contains 'homework' tasks intended to support users who have recently completed Super User training for the Adaco product. Each task is summarised, along with links to relevan...

  • HS Store Settings: Jobs (Add and Edit and Inactive)

    Overview In HotSchedules a Job is used to associate the position or title of your employees. The Job will have a Name, Short Name, Rate, POS ID, Location and Default Schedule. This article covers s...

  • WFM HR: Casual Holiday Scheme

    Casual Employee: Definition A Casual employee is a rota paid employee who works on a very ad-hoc basis. A Casual employee does not work regularly and does not have a standard weekly working patter...

  • WFM HR UI Refresh: Creating a Holiday Request

    Overview This article describes the process of creating a holiday request within the HR Module in Workforce Management (WFM).   How to Create a Holiday Under the HR module, go to Employees > Emplo...