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Fourth Customer Success Portal

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  • HS: View Date that Time Off was Submitted

    Overview The Time Off feature allows employees to submit dates that they would like to have off. Managers will then approve or deny their time off requests, and the employee is notified of that dec...

  • HS Time Off and Requests: Overview

    Overview HotSchedules has two alternative features that companies can use to manage employee requests for days off. One is called Requests, and the other is Time Off. Both options are contained wit...

  • HS Time Off and Requests: How to Override Approved Time Off

    Overview There may be times when you need to override a previously approved time-off request due to scheduling conflicts or a change of plans. With the appropriate permissions, managers are able to...

  • HS Time Off and Requests: Deleting Requests

    Overview HotSchedules users have the ability to delete requests that they have submitted to their management team. Please note that if the schedule for that time has already been posted, and you wo...

  • HS Time Off and Requests: Create Time Off for Employee

    Overview You never know when an employee might need to take a leave of absence or forget to input a time-off request. In Hotschedules, managers with the correct permissions enabled will have the ab...

  • HS Mobile Apps: Update Schedule Thresholds

    Overview When you submit a new availability request from the mobile app, you will be able to update the Schedule Thresholds when updating Availability. This article includes the steps for both iOS ...

  • HS: Cannot View Schedule Out Times

    Overview When viewing your personal schedule on HotSchedules, you may not see the end times for your shifts. For example: You see that you work at 6:00 PM as a Server in Section 2, but you do not ...

  • HS: Why Was My Schedule Unposted?

    Overview The managers at your company post your personal schedule. If they decide to unpost that schedule for any reason, you will receive a notification on HotSchedules. Fig.1 - Message notificat...

  • HS Settings: Manage Store Hours

    Overview The Manage Store Hours page will allow you to not only set regular Operating Hours, but you will be able to set days your store is closed and add Special Hours that could be due to an even...

  • HS: My Schedule is Blank?

    Overview If you log into your HotSchedules account and do not see any shifts under My Schedule, there could be different reasons why: Schedule isn't posted: The scheduling manager has not posted t...