Ben Oliver
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Recent activity by Ben Oliver-
Official comment Hi Sarah, apologies for the delay. If you wish to upgrade your devices to newer biometric models there are three costs to consider. 1 - The cost of the device: These devices are being offered with ...
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Official comment Please review this article carefully and feel free to ask any questions here - SY-785 Upgrade - Reconfiguring SY-785 Devices A video of a discussion of these requirements can be found here
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Official comment SY780 Devices can be reconfigured to work with Synergy Connect but only if they have a firmware version 8 and above. you can find out the firmware version by pressing the up and down arrows toge...
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Official comment The internal IP of SY785 devices can be found by entering the set up menu. To do this press both UP and DOWN arrow keys simultaneously six (6) times. Once in the set up menu press Enter until 'Exit...
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Hi James, You will need to speak to your Customer Care contact, either Customercare@fourth.com or your named CSM if you have one, who will talk you through the costs and, once agreed, raise the req...
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Hi Consensus Payroll We are guaranteeing to be able to repair SY785 devices until the end of 2023. From January 1st 2024 we will not be able to offer this guarantee but there is no timeline by whic...
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Hi Sultan Gori how lovely to hear from you :-) The migration team, and this community group, can only share list prices with you, please speak to your Customer Care representative to begin the upgr...
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Official comment Hi Milan, Follow the guidance on this article to place your order. Make sure to check the box 'Replacement Device' and add a note in the additional comments that this is an upgrade for an existing ...
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Official comment If you have a corporate network and datacentre you will need to configure port forwarding across whatever route is needed to go from the public IP of your datacentre to the internal IP of the devic...
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If you have a corporate network you will need to configure port forwarding according to the examples explained here How can a corporate network support reconfigured SY785 devices – Fourth & HotSche...