Ben Oliver

1. Community
2. Synel SY785 Integration Upgrade
3. How Much Does it Cost to Reconfigure Existing SY-785 Devices?

If you would like to have your existing devices reconifgured they will need to be attended by one of our engineers.  The call out for this visit is being offered at a discounted rate of £150.00 (us...

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• Ben Oliver
• October 18, 2022 16:38
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1. Community
2. Synel SY785 Integration Upgrade
3. What are the costs for Synergy Connect Middleware

Synergy Connect Middleware is the mechanism that the newer Synergy/A and SY910 Facial devices use to connect to Fourth's solutions. If you currently have one or more Synergy/A or SY910 Facial Devic...

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• Ben Oliver
• October 17, 2022 11:59
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1. Community
2. Synel SY785 Integration Upgrade
3. What is the timeframe for the SY-785 Upgrade Project?

All SY-785/780 devices will need to be either reconfigured, replaced, or retired by the 1st of March 2023. Beyond that point they will no longer be able to connect to Fourth using their existing me...

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• Ben Oliver
• September 29, 2022 13:26
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• 0 votes

1. Community
2. Synel SY785 Integration Upgrade
3. What options are available?

Hello, If you wish to continue using your current SY-785 devices they can be reconfigured to integrate using Synergy Connect Middleware. Costs can be found here. As the SY-785 devices will be end-o...

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• Ben Oliver
• August 22, 2022 12:29
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1. Community
2. Synel SY785 Integration Upgrade
3. Network Requirements for SY-785 Reconfiguration

What about if your network is not able to meet these requirements?   The newer Synergy/A and SY910 Facial devices have much more straightforward networking - WFM UK: Time & Attendance: Device Requi...

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• Ben Oliver
• August 22, 2022 12:15
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• 0 votes

1. Community
2. Synel SY785 Integration Upgrade
3. Why do we need to change the existing hardware?

There is no need to change your existing hardware, you can continue to use your SY-785 devices but they will require a change to their configuration in order to connect using the Synergy Connect Mi...

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• Ben Oliver
• August 02, 2022 08:33
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1. Community
2. Synel SY785 Integration Upgrade
3. How long will reconfigured SY-785 devices be supported for?

We already know that the SY-785 devices will be end-of-life at the end of 2023. That means that, even though they will still work without issue, we won't be able to support them as we will no longe...

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• Ben Oliver
• August 02, 2022 08:32
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• 0 votes

1. Community
2. Trade Simple Suppliers
3. TS CSV Specifications - Supplier

Hey again, the link to this information is here: Tradesimple - CSV Specification - Contents Page – Fourth & HotSchedules Customer Success Portal

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• Ben Oliver
• April 12, 2021 11:26
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• 0 votes

1. Community
2. Trade Simple Suppliers
3. Invoicing By Weight

Hi Moty,    Thanks for getting in touch, I see where the concern might come from. Tradesimple allows customers to order in countable units such as Each or Case and be Invoiced by measurable units s...

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• Ben Oliver
• November 17, 2020 13:31
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1. Community
2. Trade Simple Suppliers
3. Maintaining Product Catalogues

Hi Moty, Thanks for your question, Tradesimple needs all catalogues to be in the same format so that whichever method the buyer is using to access them they will be able to view all the relevant in...

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• Ben Oliver
• November 17, 2020 10:37
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