Benjamin D Oliver
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Activity overview
Latest activity by Benjamin D Oliver-
Benjamin D Oliver commented,
Official comment SY780 Devices can be reconfigured to work with Synergy Connect but only if they have a firmware version 8 and above. you can find out the firmware version by pressing the up and down arrows toge...
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Benjamin D Oliver created a post,
Is it possible to reconfigure SY780 devices?
Hi - how can a SY780 device be reconfigured.
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Benjamin D Oliver commented,
Hi James, You will need to speak to your Customer Care contact, either Customercare@fourth.com or your named CSM if you have one, who will talk you through the costs and, once agreed, raise the req...
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Benjamin D Oliver commented,
Official comment The internal IP of SY785 devices can be found by entering the set up menu. To do this press both UP and DOWN arrow keys simultaneously six (6) times. Once in the set up menu press Enter until 'Exit...
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Benjamin D Oliver created a post,
How to Find the internal IP of SY785 Devices
In order to allocate ports to devices it might be necessary to identify the static internal IP of the devices to assist your IT team.
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Benjamin D Oliver created an article,
WFM UK: Data Updates: 3.2 Multiple Employment Updates
Overview When a request is received for a pay rate increase/change for Multiple Employments (ME), Fourth will generate and share an extract of current employees with multiple employments. Customers...
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Benjamin D Oliver commented,
Hi Sultan Gori how lovely to hear from you :-) The migration team, and this community group, can only share list prices with you, please speak to your Customer Care representative to begin the upgr...
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Benjamin D Oliver commented,
Hi Consensus Payroll We are guaranteeing to be able to repair SY785 devices until the end of 2023. From January 1st 2024 we will not be able to offer this guarantee but there is no timeline by whic...
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Benjamin D Oliver commented,
Official comment Hi Milan, Follow the guidance on this article to place your order. Make sure to check the box 'Replacement Device' and add a note in the additional comments that this is an upgrade for an existing ...
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Benjamin D Oliver commented,
Official comment If you have a corporate network and datacentre you will need to configure port forwarding across whatever route is needed to go from the public IP of your datacentre to the internal IP of the devic...