Ben Oliver
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Votes on activity by Ben Oliver-
If you are thinking about upgrading your existing SY-785/780 devices to one of the newer biometric devices please visit this overview for details of both.
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Official comment Each employee record can be set up with two (2) fingerprint templates. Once both those templates have been recorded any attempt to enrol a new template will return the error "No Free Finger". To re...
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Enter Set Up mode by pressing the Up and Down Arrows together 6 times Press Enter 3 times until Userfield is displayed. The 4 digit value displayed is the Unique Identification Number of the device
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Official comment Hi Sarah, apologies for the delay. If you wish to upgrade your devices to newer biometric models there are three costs to consider. 1 - The cost of the device: These devices are being offered with ...
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Official comment SY780 Devices can be reconfigured to work with Synergy Connect but only if they have a firmware version 8 and above. you can find out the firmware version by pressing the up and down arrows toge...
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Hi James, You will need to speak to your Customer Care contact, either Customercare@fourth.com or your named CSM if you have one, who will talk you through the costs and, once agreed, raise the req...
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Official comment The internal IP of SY785 devices can be found by entering the set up menu. To do this press both UP and DOWN arrow keys simultaneously six (6) times. Once in the set up menu press Enter until 'Exit...
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Hi Sultan Gori how lovely to hear from you :-) The migration team, and this community group, can only share list prices with you, please speak to your Customer Care representative to begin the upgr...
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Hi Consensus Payroll We are guaranteeing to be able to repair SY785 devices until the end of 2023. From January 1st 2024 we will not be able to offer this guarantee but there is no timeline by whic...
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Official comment Hi Milan, Follow the guidance on this article to place your order. Make sure to check the box 'Replacement Device' and add a note in the additional comments that this is an upgrade for an existing ...