Ben-Oliver
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Activity overview
Latest activity by Ben-Oliver-
Ben Oliver commented,
Official comment Each employee record can be set up with two (2) fingerprint templates. Once both those templates have been recorded any attempt to enrol a new template will return the error "No Free Finger". To re...
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Ben Oliver created a post,
Synergy Device Error: No Free Finger
What does it mean when a Synergy A Fingerprint device returns the error "No Free Finger"?
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Ben Oliver commented,
Enter Set Up mode by pressing the Up and Down Arrows together 6 times Press Enter 3 times until Userfield is displayed. The 4 digit value displayed is the Unique Identification Number of the device
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Ben Oliver created a post,
Finding the Unique Identification Number of a device
There will be times, including when completing the template to request a reconfiguration that we will need you to confirm the Unique Identification Number (UIN) of your devices. This post will disc...
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Ben Oliver created a post,
How do I complete the template to request a reconfiguration?
If you have requested that we reconfigure your existing SY785 devices you will receive a template that we will use schedule your engineer and test that your portforwarding is in place. Please provi...
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Ben Oliver commented,
Official comment Hi Sarah, apologies for the delay. If you wish to upgrade your devices to newer biometric models there are three costs to consider. 1 - The cost of the device: These devices are being offered with ...
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Ben Oliver commented,
Official comment SY780 Devices can be reconfigured to work with Synergy Connect but only if they have a firmware version 8 and above. you can find out the firmware version by pressing the up and down arrows toge...
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Ben Oliver created a post,
Is it possible to reconfigure SY780 devices?
Hi - how can a SY780 device be reconfigured.
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Ben Oliver commented,
Hi James, You will need to speak to your Customer Care contact, either Customercare@fourth.com or your named CSM if you have one, who will talk you through the costs and, once agreed, raise the req...
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Ben Oliver commented,
Official comment The internal IP of SY785 devices can be found by entering the set up menu. To do this press both UP and DOWN arrow keys simultaneously six (6) times. Once in the set up menu press Enter until 'Exit...