Ben Oliver
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Activity overview
Latest activity by Ben Oliver-
Ben Oliver created a post,
How do I complete the template to request a reconfiguration?
If you have requested that we reconfigure your existing SY785 devices you will receive a template that we will use schedule your engineer and test that your portforwarding is in place.
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Ben Oliver commented,
Official comment Hi Sarah, apologies for the delay. If you wish to upgrade your devices to newer biometric models there are three costs to consider. 1 - The cost of the device: These devices are being offered with ...
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Ben Oliver commented,
Official comment SY780 Devices can be reconfigured to work with Synergy Connect but only if they have a firmware version 8 and above. you can find out the firmware version by pressing the up and down arrows toge...
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Ben Oliver created a post,
Is it possible to reconfigure SY780 devices?
Hi - how can a SY780 device be reconfigured.
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Ben Oliver commented,
Hi James, You will need to speak to your Customer Care contact, either Customercare@fourth.com or your named CSM if you have one, who will talk you through the costs and, once agreed, raise the req...
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Ben Oliver commented,
Official comment The internal IP of SY785 devices can be found by entering the set up menu. To do this press both UP and DOWN arrow keys simultaneously six (6) times. Once in the set up menu press Enter until 'Exit...
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Ben Oliver created a post,
How to Find the internal IP of SY785 Devices
In order to allocate ports to devices it might be necessary to identify the static internal IP of the devices to assist your IT team.
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Ben Oliver created an article,
WFM UK: Data Updates: 3.2 Multiple Employment Updates
Overview When a request is received for a pay rate increase/change for Multiple Employments (ME), Fourth will generate and share an extract of current employees with multiple employments. Customers...
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Ben Oliver commented,
Hi Sultan Gori how lovely to hear from you :-) The migration team, and this community group, can only share list prices with you, please speak to your Customer Care representative to begin the upgr...
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Ben Oliver commented,
Hi Consensus Payroll We are guaranteeing to be able to repair SY785 devices until the end of 2023. From January 1st 2024 we will not be able to offer this guarantee but there is no timeline by whic...