Kyle McIntosh

  • Total activity 24
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Activity overview

Latest activity by Kyle McIntosh

  • Kyle McIntosh commented,

    Official comment
    1. Community
    2. HotSchedules
    3. Create your global profile button in email not working

    Hello, I have submitted a ticket on your behalf (#2431748). We will be reaching out to you to further assist with the global profile. Please let me know if there are any questions. Best regards, 

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  • Kyle McIntosh commented,

    Official comment
    1. Community
    2. HotSchedules
    3. How to set credentials in soap client?

    Hi Meri, Thank you for reaching out regarding HS Soap API and credentials. Are you utilizing a tool such as SoapUI and do you already have the site(s) API username and password? I have created a ti...

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  • Kyle McIntosh commented,

    Official comment
    1. Community
    2. HotSchedules
    3. "message": "No HotschedulesApi credentials found."

    Hi Aaron, For sites to utilize our HS soap or rest API, we will need to confirm proper configuration is enabled such as API username and password. An example of the call will also help troubleshoot...

  • Kyle McIntosh commented,

    Official comment
    1. Community
    2. HotSchedules
    3. Disable "request off" option

    Hi Evan, Thank you for reaching out regarding disabling "request off" in HS for employees and I hope your week is well. We can do exactly that, removing requests/request off from the employee permi...

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  • Kyle McIntosh commented,

    Official comment
    1. Community
    2. HotSchedules
    3. Messaging

    Hi Kallie,   I have created an issue ticket (#2147186) to assist you with this.    Please check your email for further correspondence in a separate email.   Best regards, 

  • Kyle McIntosh commented,

    Official comment
    1. Community
    2. HotSchedules
    3. Editing Schedule

    Hi Jasmine, I'm sorry to hear about your scheduling troubles. There are various ways to compose a schedule in HotSchedules. We also have Help center articles on the subject matter if you want to ex...

  • Kyle McIntosh commented,

    Official comment
    1. Community
    2. HotSchedules
    3. Termination status

    Hi Nicholas, That will be a question for your employer. Please reach out to them or one of your managers. Best regards,

  • Kyle McIntosh commented,

    Official comment
    1. Community
    2. HotSchedules
    3. Making A Certification Required to Work a Shift

    Hi Jessica, You are able to set up certifications to Expire w/ Auto-inactivation that would prevent someone being scheduled if they do not have said certificate. I have listed an article below on t...

  • Kyle McIntosh commented,

    Official comment
    1. Community
    2. HotSchedules
    3. Finding Availability Tab

    Hi Emma, It could be your permissions that are in question. You can reach out to one of your Managers to get you updated in the site or for them to clarify why your account looks the way it does. I...

  • Kyle McIntosh commented,

    Official comment
    1. Community
    2. HotSchedules
    3. Not able to create employees using API

    Hi Gabe, Thanks for posting about the API. There are a couple more bits of information we need to help here. I want to know what site you are trying to pass this employee information over to and ho...