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What has happened to Customer Service???

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  • Official comment
    Fourth Customer Success Portal

    Hi Michael Holcomb, David Ciamarro, John Reynolds, and Nicholas Carter,

    Thank you for your feedback, and we are sorry that you had trouble reaching us. We apologize for the delay you experienced.

    Thank you for your time, we are glad to have been able to connect to most of you via the phone, and we are committed to getting a resolution on your tickets.

    As we discussed, our support team has been busy improving our support operations. We are making great progress in making it easier for you to reach us. Our improvements are still underway so we can achieve satisfactory levels that exceed expectations.

    The Best Way to Reach Support 


    Phone: 877 720 8578

    Customer Service Portal:

    1. Navigate to
    2. Select Submit a Request at the top right.
    3. Select Customer Support Ticket Form on the next screen.
    4. Fill out the relevant details on the form and be sure to select preferred Module or Product.
    5. Click Submit

    We look forward to helping you,
    Fourth Communities Team

  • John Reynolds

    Definitely not an isolated incident. It is terrible. 

  • Nicholas Carter

    Somehow our schedule has become locked to where we can't approve pickups or swaps. I can't get in touch with anyone at hot schedules and I created a ticket and no one has responded. Absolutely terrible customer service !


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