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Retention Periods: clarity around help articles


1 comment

  • Irina Papayiannis

    Hi Adam,

    Thank you for your questions.

    Regarding the User defined groups for a closed location, the Level can be named as  'Status' for example and the Type can be named 'Closed', thus on the relevant location it can be easily visible that the location is closed once selected. The step by step guide on how to create the User defined groups can be found below:

    On the deletion of data, once this has been enabled in the Global settings, the default retention periods will therefore be applied to specific categories of data in Fourth’s WFM portal unless these periods have been customized by the customer and the relevant data will get deleted. This will not be recoverable. 

    Hope this helps.

    Thank you,

    Irina Papayiannis







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