Add Employee to Payroll

Hi

We have recently created employment records for a number of new staff members, however, for some reason, although we set these up exactly the same way as they have always been set up, they haven't been added to the payroll for the specific company.  

When I try to add them to payroll I get a screen requesting information relating to P46/P45, etc - and I have noticed, when setting up the employees on the HR portal, that there is no longer any P46 information to input, which we have had in the past, which makes me think that there is a glitch in the system.

Please can you look into this, so I can set them up correctly and ensure that we have them on payroll for this months pay run.

This is urgent/critical.

Many thanks

Ruth