NEW vs OLD OUTLOOK

Good Morning James,

We don't have any specific guidance on this subject as it's not our place to advise you on which outlook application you should be operating from.

From a technical perspective Old Outlook will eventually be deprecated and as such it would make sense to transition over to the new outlook, there is no detriment to doing this from an Adaco perspective, however please be mindful when switching as you may begin to see errors initially, but if you uninstall and re-install or repair Outlook/Microsoft Office, the errors should then stop.

I personally use New Outlook and have no issues with Adaco, I would however advise against having both installed on the device, it would be advisable to only use one to avoid any issues going forwards.

Alternatively upon uninstalling whichever version you don't wish to use, please ensure you perform the uninstall and re-install of the correct application and Office, as this may remove the issues above altogether.

Thanks,

Alex

UPDATE

After further investigation, Old "Classic" Outlook was still operating on my device at the same time as "New Outlook" and Classic Outlook was still sending orders instead of new Outlook.

Microsoft removed a component from the new web based version/New Outlook which Adaco utilised to submit orders on the users behalf, as such only Classic Outlook is fully compatible with Adaco, alternatively use an SMTP to send orders instead.