Roll Payroll into New Year

Hi

We do not use the bureau, we process payroll ourselves.  We were not included in any communication on proceedure for this year.  I have emailed yearend@fourth I have emailed payroll@fourth ... I have tried calling the payroll line, no answer.  I have tried calling the cases line, no answer.  Is there no support on a bank holiday? tried the live chat, no answer?

I need to start processing payroll on Monday and there are no payrolls listed as they need to be rolled into the new year? what am I supoposed to do?