Approvals for Purchases/ Invoices
Current process:
- set up the user outlets under User Settings
-set up approval groups
-at point of req/purch or invoice creating, user has to select the approval group
However, there is nothing stopping a user, from selecting the wrong approver group. One that might not even have access to the outlet.
We recently discovered this, because my AP manager continues to audit the database daily, for any invoices that are pending approval and ensure nothing is stuck anywhere - continue the flow.
He discovered that there was one invoice sitting under me waiting for approval, however I did not have anything under my workflow.
RECOMMENDATION:
Have the department account drive the approval routing, rather than set up different approval routes, which leaves room for error, and would eliminate one step from the first user.
For example:
- Sales department account, would automatically route to the users with APPROVER rights under their user profiles for specific outlets. If no managers set up for a particular outlet, there would be one person always approving all invoices (typically accounting or general manager) that way the flow would still continue.
This would all be taken care by the user admin, and the system would take care of the routing.
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For FOURTH support, please refer to request # 2557873, handled by Hollie (life saver!)
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Firstly, we are so glad to hear our very own Hollie was able to resolve your query for you!
The second half of your post sounds perfect for our Ideas space within the Community. So i've raised this as an idea on your behalf and tag you so that you can keep up to date with the progress of that idea!
You can find that idea here - please do let us know if you have any other questions in the meantime!
Thanks
Fourth
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