I have received a request for credit from one of my customers. What should I do?

Ben Oliver

• November 24, 2020 11:43
• Edited

I've had a question come in from one of my suppliers:

I use Purchase to Pay to manually create invoices for my customer, I have received an email requesting a credit for a recent delivery. How do I respond to this?

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  Jack Saunders

  • November 17, 2020 10:23

  Hi! Thank you for your question.

  We have a great guide that answers this question and explains the Credit process in full. Please find it here: https://help.hotschedules.com/hc/en-us/articles/360042287612-P2P-I-Credit-Requests-and-Credit-Notes

  I hope this helps!

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