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  • Official comment
    William Waters

    Hi Stacey,

    We would recommend checking that the users in question are using the correct email - it is the email address that shows in the Personal Email field in their HR record. If they are still unable to login, it may be that their username is different to their email address which may happen if they have previously had a Fourth Account.


    User names can be verified by:-

    • Go to
    • Click Forgotten Username
    • Enter their email address and click submit

    Their username will then be emailed to them


    Many thanks



  • Stacey Charles

    Hi Billy

    I have followed the steps above, they are still unable to login.

    Please can you assist.








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