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Please can you tell me the difference between a rejected and a suspended invoice on Purchase to Pay (formerly known as Tradesimple)?


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    Natalie Lacey



    Thank you for your question 😊


    Rejected and suspended invoices are both invoices which have processed through the system, however they contain invalid data.


    If an invoice is suspended, this may be due to invalid product code data. The customer is able to manually amend this on the invoice, which will then become unsuspended.


    If an invoice is rejected on the system, this could be due to a duplicate document reference number for example.


    Rejected invoices are not able to be amended by the customer. Suppliers need to amend the data and resend the invoice with a new document reference.



    I hope this helps!


    Natalie Lacey 😊

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