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The product description changes to a different description when we print/transmit the approved PO. Huge problem!!

Anonymous User
​ We have a strange situation here. One of the product description changes to a different description when we print the PO. We found out this problem when we received spagetti instead of linguine today. Please see below screen shots.   1 – Approved PO on my screen   2 – PO which is transferred to the supplier. Linguine changed to spagetti ???       3 – Original Product Description       Could you please kindly find out why this happens and correct asap. I don’t know if same situation will happen with other products too and I don’t want to imagine that…  Thank you
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Mark Whitmore

Hi Nihan,

 

If you have an internal process to raise cases (with your IT dept or similar) I recommend that is your first port of call.

 

Best

Mark

Fourth

Mark Whitmore

Hi @Nihan Guven​,

 

Looking at the audit report, the name of this product was amended from spaghetti to linguine on 19/04/18, but this shouldn't have affected a PO raised on 19/06/18.

 

I would suggest you raise this as a case with our support team to investigate for you as this would appear to be a technical issue.

 

Best

Mark

Fourth

Anonymous User

Thank you @Mark Whitmore​  for your quick reply.  Actually, I tried to raise this as a techical case but it seems that I am not able to do so.  It says  " user does not have access to create technical case ".  How can I create a technical case ?

Anonymous User

My screen shots did not paste so I will attach them separately​

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