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Query regarding where to locate the daily exports

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11 comments

  • Paul Mortensen

    Hi @Toni Martinez​,

     

    Thanks for your question - To check if the sales have come in successfully on FnB Live, you would need to go in at Site Level, and use the following file path:

    Site > Stock Management > Import POS Figures

    You will then have a table displayed that shows the sales files that have been uploaded within that given stock period.

     

     

    You can view these files, which will help you validate the data against the reporting you use in Symphony

     

    Many thanks

    Paul

    Fourth

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  • Anonymous User

    @Toni Martinez​ @Lukasz Ruszczak​ 

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  • Lukasz Ruszczak

    Dear All,

     

    Our accounts tried to find the exports are per instruction above but they say there is nothing there?

     

    Can we repeat the test or can you provide more info as to where to look for it?​

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  • Simon Lancaster

    Hi {@005D000000AKZOsIAP}​,

     

    Thank you for the reply – I hope you don’t mind me jumping into this thread!

     

    Paul was detailing above how you can locate the POS Sales Files that would be exported from your till - Symphony - to FnB Manager. If this is what you require, you mentioned your accounts team were trying to locate exports, so I wanted to check you were not referring to the Account Payable exports from FnB Manager > AP?

     

    As per the post above - to locate the sales files screen, please navigate to the Site Level side of the system. This is the same side that you would place orders & perform stock takes for the selected site. From here, you need to select the Stock Management tab. On the left hand side in the menu bar, you will see an area called Import POS figures and once inside you should see the sales files listed as per the screenshot above.

     

    If you are seeing the screen but the totals are £0.00 and there are no files, then this means that no data has been received from your POS provider. Or that this is not configured correctly. If you have previously been receiving sales information into FnB Manager and this has now stopped then you would need to contact your POS provider in the first instance to check they are sending the information.

     

    I hope this helps.

     

    Kind regards

    Simon

    Fourth

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  • Lukasz Ruszczak

    That is the point this entire conversation originated from earlier one.

     

    We have simphony hosted POS. There was an export tool allegedly setup on Simphony datacentre that would pull that data.

     

    Do you know anything about it?​

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  • Simon Lancaster

    Hi @Lukasz Ruszczak​ 

     

    Thank you for the quick reply! Unfortunately, we can’t comment too much on third party tools from a Fourth perspective.

     

    If the IMPORT POS figures screen is currently blank then this usually means that no sales files have been received from your POS system. The first point of call would be to check with the POS provider that they have set up the interface between POS and FNB and if the files have been successfully transmitted to Fourth.

     

    If there is still an issue following this, then this would be a system error which we would need to escalate to our Technical Support team. In this situation, please escalate this within your business to the relevant Head Office contact who is responsible for raises technical cases with Fourth.

     

    All the best.

    Simon

    Fourth

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  • Lukasz Ruszczak

    Hi Simon,

     

    This is a new interface. They have setup a test upload on 27.11.2017. They (Oracle) were working on this with Paul Mortensen and Sarah Henderson from Fourth. 

    Upload is not in the folder.​ Is Paul or Sarah available as they know whom they were working with and how far they went with setup.

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  • Simon Lancaster

    Hi @Lukasz Ruszczak​ 

     

    Paul is not in until Monday now but I will inform Sarah of your comments and ask her to contact you.

     

    Kind regards

     

    Simon

    Fourth

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  • Lukasz Ruszczak

    Dear Fourth Team,

     

    Could you please setup *edited* my colleague​ with access account to this conversation. When new exports are ready for testing he can check them as per instructions.

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  • Fourth Customer Success Portal

    Hi @Lukasz Ruszczak​,

     

    Please invite your friend to self-register from the login page: www.fourth.com/customer 😊 To sign up to the Fourth Customer Community, you can go to the login page and select the ‘Not a member yet?’ option and fill in the self-registration form.

     

    Once he's signed up, we can tag him in this thread for visibility! Feel free to get in touch directly if there is anything specific I can help with! communities@fourth.com

     

    Best,

    Rozz

    Fourth

     

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  • Anonymous User

    Hi @Lukasz Ruszczak​ I have emailed you.

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