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8 comments

  • Hollie McCabe- Lewin

    Hi @Valdir Rosario​ 

     

    Are the barcodes already associated with the product in Adaco or is this a fresh barcode been added to a product?

     

    If the barcode already exists in the system and that data is not pulling through, you may need to adjust the settings on the scanner (eg. checksum). If this is the case, please give me an example product number and we can look into this for you.

     

    Hollie :)

    0
  • Leonardo Costa

     Hi {@0053z000008yR8UAAU}​ 

     

    Barcode not Recognized 

     

    If the user is using Adaco-generated/created barcodes and knows that one has been assigned to the product being scanned, a message stating the barcode is not associated may appear. There are two possible causes for this:

     

    1. The database on the tablet has not been updated since the product has had a barcode assigned
    2. Check Digit option on the tablet is not enabled

    I would recommend to check out the article on the link below , It will give you the step by step on how to fix the problem.

     

    https://fc.force.com/customer/s/article/Adaco-Mobile-Adaco-Mobile-Stock-Count-App-MC40-Torubleshooting#TRBSHTNG

     

    I hope it help you.

     

    Best regards,

    Leo 🙂

     

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  • Leonardo Costa

     Hi {@0053z000008yR8UAAU}​ 

     

    Barcode not Recognized 

     

    If the user is using Adaco-generated/created barcodes and knows that one has been assigned to the product being scanned, a message stating the barcode is not associated may appear. There are two possible causes for this:

     

    1. The database on the tablet has not been updated since the product has had a barcode assigned
    2. Check Digit option on the tablet is not enabled

    I would recommend to check out the article on the link below , It will give you the step by step on how to fix the problem.

     

    https://fc.force.com/customer/s/article/Adaco-Mobile-Adaco-Mobile-Stock-Count-App-MC40-Torubleshooting#TRBSHTNG

     

    I hope it help you.

     

    Best regards,

    Leo 🙂

     

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  • Anonymous User

    Dear Hollie,

     

    For example product number 83459

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  • Hollie McCabe- Lewin

    Hi @Valdir Rosario​ 

     

    Are the barcodes already associated with the product in Adaco or is this a fresh barcode been added to a product?

     

    If the barcode already exists in the system and that data is not pulling through, you may need to adjust the settings on the scanner (eg. checksum). If this is the case, please give me an example product number and we can look into this for you.

     

    Hollie :)

    0
  • Anonymous User

    Dear Hollie,

     

    For example product number 83459

    0
  • Hollie McCabe- Lewin

    Thank You Valdir,

     

    So I can see the barcode information is blank here, the best way to associate barcodes is during an Inventory count.

     

    As you scan a barcode on the handheld you can then search for the product you want to associate to that barcode.

     

    Once the count has been uploaded to property the barcodes will save against the products in Property > Products > Open Product > Bar Codes.

     

    Please be aware that Adaco does not accept QR codes.

     

    Let me know if you have any further questions :)

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  • Hollie McCabe- Lewin

    Thank You Valdir,

     

    So I can see the barcode information is blank here, the best way to associate barcodes is during an Inventory count.

     

    As you scan a barcode on the handheld you can then search for the product you want to associate to that barcode.

     

    Once the count has been uploaded to property the barcodes will save against the products in Property > Products > Open Product > Bar Codes.

     

    Please be aware that Adaco does not accept QR codes.

     

    Let me know if you have any further questions :)

    0

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