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Hours coming out wrong

Candice Hernandez
Hi there,   When payroll pulls the report of hours, some of the team (supervisors) pulls through as £7.50, but everyone in Fourth is at £7.83 or above. Are you able to direct me what needs to be updated so this dosen't happen?   Thanks,
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6 comments

Date Votes
  • Candice Hernandez

    The report is pulled from Rotas-> Reports-> View Reports ->Rota Summary.

    Then when you select Supervisors from the last month some of them are coming up at £7.50 base rate, when their individual Fourth account says they should be on £7.83.

     

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  • Sophie Waters

    Hi @Candice Hernandez​ Have you checked that multiple employments have been set up with the correct rate?

    The easiest way is to run the NMW/NLW batch update and this will pull back all employees that have a rate below NMW in their record and will show if they are Multiple employments.

    Do let us know how you get on.

    Thanks

    Debbie

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  • Candice Hernandez

    Hi there,

     

    Thank you for the response.

    Yes that is how everyone was updated and no one is on Multiple employment.

    Do you have any other solutions?

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  • Candice Hernandez

    I have also run that report and no one is showing up as supervisor/below NMW

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  • Fourth Customer Success Portal

    Hi @Candice Hernandez​,

     

    I hope you don't mind me jumping in on this thread - Did you manage to resolve the above? Just wanted to check 😊

     

    Best,

    Rozz

    Fourth

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  • Candice Hernandez

    Yes have sorted now, thanks Rozz

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