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Employee T&A data is not assigning to sc ...

Rachel Nappier
Employee T&A data is not assigning to scheduled shift accross the whole rota. Shift Codes have been set up and hours worked are falling within the parameters set, yet it all has to be manually assigned. What can be stopping it from assiging please? Example of how they have been set up.  They have been assigned to the divisions and specific area.
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Fourth Customer Success Portal

Good Morning Rachael,

 

Thank you for sending your question through – Unfortunately, the Community team usually deal with Customer Community related queries so I don’t really know the answer to your question.

 

However, looking at the nature of your query, I would recommend to escalate this to our Technical Support team. To do this, you can either escalate to the member(s) of your business who are responsible for raising cases with Fourth. Or if you are this person, you can select your name on the top right of the Customer Community and select the 'Raise a Technical Case' from the drop-down options.

 

I hope this helps? Let me know if there's anything else I can do to help!

 

Best,

 

Heather

Fourth

Fourth Customer Success Portal

Good Morning Rachael,

 

Thank you for sending your question through – Unfortunately, the Community team usually deal with Customer Community related queries so I don’t really know the answer to your question.

 

However, looking at the nature of your query, I would recommend to escalate this to our Technical Support team. To do this, you can either escalate to the member(s) of your business who are responsible for raising cases with Fourth. Or if you are this person, you can select your name on the top right of the Customer Community and select the 'Raise a Technical Case' from the drop-down options.

 

I hope this helps? Let me know if there's anything else I can do to help!

 

Best,

 

Heather

Fourth

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